Return & Refund Policy
This Return & Refund Policy explains the general process for handling game entries, cancelled games, failed games and other eligible refund requests associated with Ludo Premier League, operated by Rudra Enterprise.
1. Game Entry
Ludo Premier League offered skill-based games with entry amounts ranging from ₹50 to ₹5,000, depending on the game available on the platform.
2. Platform Commission
A 15% platform commission was applicable to the total game pool.
Example: If two players entered a ₹50 game each, the total game pool was ₹100, out of which ₹15 represented the platform commission and ₹85 was allocated to the winning player.
3. Completed Games
Once a game has been completed, the result is generally considered final.
A refund cannot ordinarily be requested simply because a participant:
- Lost the game
- Was dissatisfied with the result
- Changed their mind after joining the game
- No longer wished to continue after entering the game
4. Cancelled or Failed Games
If a game fails to start, is cancelled or cannot be completed due to a genuine technical issue, the affected entry may be reviewed.
Where appropriate, the applicable amount may be returned or credited according to the circumstances.
5. Technical Issues
In case of a genuine technical problem that materially affects a game, the affected game may be reviewed.
The resolution may depend upon the nature of the issue and the available game information.
6. Failed Payment
Where an amount has been deducted but the corresponding game entry has not been successfully completed, the matter may be reviewed.
The outcome may depend on confirmation from the relevant payment service provider.
7. Duplicate Payment
If the same payment is charged more than once due to a verified technical or processing error, the additional amount may be reviewed for return or appropriate adjustment.
8. Refund Requests
A refund or payment-related request should include relevant information such as:
- Registered mobile number
- Player/account ID
- Date of the relevant activity
- Amount involved
- Reference or supporting details, where available
This information helps in reviewing the request.
9. Review of Requests
Refund and other related requests may be reviewed using available account, game and payment information.
The outcome will depend on the circumstances of the individual request.
10. Unauthorized or Suspicious Activity
Requests involving suspected fraud, unauthorized activity, account misuse or other irregular activity may be reviewed before any refund or adjustment is considered.
11. Contact Us
For refund, game-entry or related queries, users may contact Rudra Enterprise at: